How and when do you get a receipt?
Receipt number will be given directly by Indah Logistik officer when the package is sent via customer service or courier.
How to check Indah Logistics receipt?
You can check Indah Logistik's receipt number independently by searching the web browser www.indahonline.com or through the Indah Logistics application on Google Play or Apple Store.
What are the advantages of Indah Logistik?
Indah Logistik has high operational standards, warehouse ownership throughout Indonesia, daily departure schedules, affordable prices, SMS notification customer information systems, sophisticated websites and applications, we also provide door to door service and which is certainly minimal risk or guarantee for damage or loss of the package.
How is Indah Logistik's payment system?
For non-corporate customers, payment can be made in cash when the package is handed over to branch customer service or an official Indah Logistik office agent, payment can also be made by billing at the destination and COD. For corporate customers, the payment system can be made with invoices according to the terms and conditions that apply.
How do I submit a claim?
To make a claim submission procedure, you can contact our call center at hotline: 021-8062-7000 or Whatsapp at 0811-1894-4456. Then you can take the claim form at the nearest branch counter and complete all the required requirements.
What happens if a customer sends a package containing illegal goods?
For customers who intentionally send packages that are prohibited by the government, then based on article 47 of Law No.38 of 2009, the customer will be sentenced to a maximum imprisonment of 5 (five) years or a maximum fine of Rp.1,000,000,000. - (one billion rupiah) and the delivery service provider (Indah Logistik) cannot be held responsible for this incident.
How do I report criticism and suggestions?
You can contact our call center at the hotline number: 021-8062-7000.
How to calculate the package by volumetric weight?
(Length (cm) x Width (cm) x Height (cm)) /5000 : for land and sea services
(Length (cm) x Width (cm) x Height (cm)) /6000 : for air service
(Length (cm) x Width (cm) x Height (cm)) / 1.000.000 : for cubication calculation
How to calculate the package with the weight of the CC motor (centimeter cubic) ?
(CC motorcycle x postage)
How to calculate wooden packing?
(Length (cm) + Width (cm) + Height (cm)) /3 x 3500
How to calculate bubble packing?
(Length (cm) + Width (cm) + Height (cm)) /3 x 1500