The receipt number will be given directly by Indah Logistik officers when the package is sent via customer service or courier.

You can check the Indah Logistik receipt number independently by searching in a web browser www.indahonline.com or via the Indah online application on Google Play or Apple Store.

Indah Logistik has high operational standards, warehouse ownership throughout Indonesia, daily departure schedule, affordable prices, SMS notification customer information system, sophisticated website and application, we also provide door to door service and of course there is minimal risk or guarantee for damage or loss of packages.

For non-corporate customers, payment can be made by cash when the package is handed over to the branch customer service or official Indah Logistik office agent, payment can also be made by collection at destination and COD. For corporate customers, the payment system can be made using an invoice in accordance with the applicable terms and conditions.

To carry out the claim submission procedure, you can contact our call center on the hotline: 021-8062-7000 or WhatsApp at 0811-1894-4456. Then you can take the claim form at the nearest branch counter and complete all the necessary requirements.

For customers who deliberately send packages that are prohibited by the government, based on article 47 of Law No.38 of 2009, customers will be punished with a maximum prison sentence of 5 (five) years or a maximum fine of IDR 1,000,000,000. - (one billion rupiah) and the delivery service provider (Indah Logistik) cannot be held responsible for this incident.

You can contact our call center on the hotline number: 021-8062-7000.

(Length (cm) x Width (cm) x Height (cm)) /5000 : for land and sea services

(Length (cm) x Width (cm) x Height (cm)) /6000 : for air service

(Length (cm) x Width (cm) x Height (cm)) / 1,000,000 : for cubic calculation

(CC motorbike x shipping costs)

(Length (cm) + Width (cm) + Height (cm)) /3 x 3500

(Length (cm) + Width (cm) + Height (cm)) /3 x 1500